Baby Care Lounge

Take care of your baby

When travelling with a baby you may sometimes need a space where you can take care of your baby. The Baby Care Lounge offers private spaces where you can bathe, feed and even let your baby sleep in one of the seven bed cabins.

Various spaces where you can change your baby’s nappies are located across the airport. If you wish to give your baby some more attention, you can use the Baby Care Lounge. And parents have not been overlooked – when your baby is sound asleep or playing, parents can also take time out to relax in the Baby Care Lounge.

The Baby Care Lounge is on Holland Boulevard, between Departure Lounges 2 and 3. Note: Lounge 2 and 3 are only accessible for intercontinental passengers. Use of the Baby Care Lounge is free of charge.

Locations and opening times

After Security

  • Baby Care LoungeHolland Boulevard isNow open
    Opening hours: 6:00 – 22:00
First Aid

Around-the-clock assistance

Medical assistance is available anytime day or night at Schiphol. Please visit the First Aid Post at Airport Medical Services. Whether you’re feeling ill, in need emergency care, or have any other questions, you’re welcome to drop by anytime.

Visit or contact us

You can enter the medical centre in two ways – from Departures 2, one level above check-in desk sixteen, or from the 2nd floor of Lounge 2 after you clear passport control.

Open: 24-hours a day, 7-days a week
Telephone: +31 20 649 2566

Medical assistance for everyone

The First Aid Post is for all passengers, employees and visitors to Amsterdam Airport Schiphol. It’s not only for emergencies – they will also help if you have minor symptoms, injuries or a medical question.

Experienced doctors and nurses

The medical staff are specialised in travel health. They can perform minor procedures, prescribe medicines and assess whether you’re ‘fit to fly’. If not, the Airport Medical Services staff will let you know what needs to happen before you can continue your journey.

Claiming expenses and picking up medicines

The post will claim consultation, treatment, medicines and other associated costs directly from your insurer for holders of Dutch medical insurance. Prescriptions can be collected from the pharmacy inside the Airport Medical Services facility.

Locations and opening times

After Security

  • First Aid Lounge 2
    Opening hours: 24/7
Free WiFi for everyone

Surf the web for free

The internet is a great way to pass the time if you have a few hours to burn. Schiphol Airport has free WiFi, which is available everywhere indoors. Simply log in to the Schiphol Airport network with your laptop or smart device.

Free basic internet anytime, anywhere

Our free WiFi network ‘Airport_Free_Wifi’ is great for checking your email or browsing online. Simply search for ‘Schiphol’ in your device’s settings. The network allows you to remain online in four-hourly increments. Once your four hours are up, simply re-join the network to restore access.

Work in peace and quiet at our computers

The internet lounge is ideal if you prefer to use a desktop computer. All of our computers have secure connections, so it’s good to know that your privacy will be well-protected. We automatically wipe all of your personal data from the computer once your session is finished.

GWK Travelex Tax Refund

Tax Refund Partner

GWK Travelex Tax Refund is one of the tax refund partners at Schiphol. With them you can claim back the VAT of your Dutch purchases. To do so, you need to meet the following conditions:

  • You permanently live outside the European Union
  • Your purchases were at least € 50 per store in one day
  • You take the goods home (unused) within 90 days

GWK Travelex is one of the specialised tax refund partners at Schiphol. They are agent of the three tax refund partners, Premier Tax Free, Easy Tax Free and Innova Tax Free, and their affiliated stores. You can get your tax refund deposited on your credit card or cashed out in a currency of your choice.

Important: first get a stamp at customs!

Locations and opening times

Before Security

  • GWK Travelex Tax Refund
  • Departures 3
  • Opening hours: 8:00 – 15:00
Global Blue Tax Refund

Tax Refund Partner

Global Blue is one of the tax refund partners at Schiphol. With them you can claim back the VAT of your Dutch purchases. To do so, you need to meet the following conditions:

  • You permanently live outside the European Union
  • Your purchases were at least € 50 per store in one day
  • You take the goods home (unused) within 90 days

Global Blue is one of the specialised tax refund partners at Schiphol. There are many European stores affiliated with them. You can get your tax refund deposited on your credit card or cashed out in a currency of your choice.

Important: first get a stamp at customs!

I Amsterdam Visitor Centre

Tips from the pros

Whether you’re in the land of tulips for the first or fifteenth time, get some handy tips and advice from the team at iAmsterdam Visitor Centre. They know all the ins-and-outs of Amsterdam, like where to book a canal boat ride, how to get to Anne Frank’s house, and how to navigate the buses and trams like a local (hint: it’s easy). Everything you needed to know, and more!

Locations and opening times

Before Security

  • I Amsterdam Visitor Centre
  • Arrivals 2
  • Opening hours: 7:00 – 22:00
Internet Centre

Surf the web at lightning speed

Visit the Internet centre in any one of the lounges. The PCs all have a strong and secure Internet connection and usage is free. It’s ideal if you have spare time before your flight and want to email, work or read the news, but don’t have an electronic device with you. When you’re done, your login data is automatically deleted.

Locations and opening times

After Security

  • Internet Centre
  • C-pier
  • Opening hours: 24/7
Lost & found

Lost something?

It’s always upsetting to lose something, which is why we’ve made it as easy as we can to reunite you with your lost property. We collect many found objects every day – from jewellery, passports and laptops, and even complete suitcases!

If you’re still at Schiphol

Please drop by at one of our Lost and Found desks. Someone may have handed in your lost item, I.D. card or driver’s licence. You will be able to claim it back immediately, or our representative will advise you on what to do next.

Our Lost and Found desks can be found at the following locations:
– Between Arrivals 1 and 2 (once you arrive, go downstairs)
– Lounge 1, after transfer desks T2 and T3, near the C-Pier.
– Lounge 3, at the top of the F-Pier.

If you lost something on board your flight or your checked baggage is missing, please contact your airline.

If it’s the day after you lost something

Found items are taken to our central storage unit the following day. The more characteristics of your object that you specify, the faster and quicker we will be able to search for it.

We’ll notify you within 3 days if your item has been found, or 5 days if your item was lost on-board a flight.

How to pick up your property or have it delivered

If you receive an email to tell you that your item has been found, you can collect it at the Lost & Found desk between Arrivals 1 and 2 during regular opening hours. The email will also give you the option have your property delivered by a courier.

Lost passports, driver’s licences or official I.D.

Identification and driving licenses found are collected the next day and handed over to the Royal Netherlands Marechaussee. You can inquire at the Customer Contact Center whether your document has been found. They can be reached via 0800-1814 if you are calling from the Netherlands. If you are calling from abroad you can reach them on +31 20 603 80 63.

If your checked baggage is lost …

Please ensure that you contact your airline immediately for any questions about your checked baggage. That’s the baggage that you hand in when you check in for your flight. They will have all the information required to help find your missing bag. Unfortunately, the Lost and Found Desk representatives have no way to access this information and cannot help you with this.

If you found someone’s lost property

Thank you for handing in any found items to your nearest Lost and Found desk.

Contact us

If you have any questions after completing the lost object form, you can contact the Lost and Found Desk on +31 20 333 0333.

Locations and opening times

Before Security

  • Lost & foundBaggage basement
    Opening hours: Mon-Fri 8:00 – 20:00Sat-Sun 8:00 – 18:00
    Coördinaten 52.3091561086, 4.7638304164

After Security

  • Lost & found
  • F-pier
  • Opening hours: 6:00 – 21:00
  • Coördinaten 52.3115341484, 4.761828257

 

  • Lost & found
  • Lounge 1
  • Opening hours: 6:00 – 21:00
Medical Centre

First stop for medical attention

As an all-in-one travel clinic, first aid centre and pharmacy, Airport Medical Services has all of your health needs covered. The centre is accessible to both passengers and the public, anytime day or night.

It’s all about your health

Airport Medical Services can help you with many health-related issues and questions, regardless of your airline or destination. These services include:

  • personal medical advice for travellers
  • first aid
  • various vaccinations
  • malaria prevention tablets
  • up-to-date information on the health situation in all countries
  • a large number of travel items

Urgent and non-urgent assistance

Our first aid doctors and nurses are on standby day and night.

Travel clinic

Our travel clinic administers vaccines, offers advice and provides information to help keep you safe and healthy abroad.

Locations and opening times

After Security

  • Medical Centre
  • Lounge 2 (First Aid)
  • Opening hours: 24/7
Meet & Assist

Get a very special welcome

There will be someone to welcome your guests at Schiphol with our exclusive Meet & Assist service. One of our friendly and professional hosts will receive your visitors – either at the plane door, or with a personalised sign in the Departures or Arrivals Hall. They will also be happy to help with baggage, and guide your guest(s) to where they need to be. Please contact us with any particular requests and we will be happy to accommodate as best we can.

Meet & Assist Family
– € 125 (excl. 21% VAT)
– Up to 5 persons
– < 2 hours (additional hours € 37,50 each)
– Personal hostess
– Fast track service

Meet & Assist Executive
– € 175 (excl. 21% VAT)
– Up to 3 persons
– < 2 hours (additional hours € 37,50 each)
– Personal hostess
– Fast track service
– Electric car
– Lounge access

Event & Group Services
Organizing an event in The Netherlands and expecting your delegates at the airport? We will provide an exclusive airport experience to make your event an unforgettable success. The Event & Group Services for arriving and/or departing groups can be tailor made, even placing a professional and personalized event desk in the arrival areas is an option.

Are you interested in our exclusive meet & assist service or would you like to have more information? Please do not hesitate to contact us at:
Telephone: + 31 20 601 5018 / Email: info@schipholmeetandassist.com

Pharmacy Plaza

Everything for your health

Our Schiphol Plaza pharmacy is your friendly local chemist. We’re here to fill prescriptions and help with basic medical, health and travel supplies. Choose from vitamins, supplements, toiletries and travel accessories – we stock everything you need for a comfortable journey.

Fill your prescription anytime

We’ll usually be able to fill a valid prescription on-the-spot. Please contact us ahead of time if you’d like to check whether we have your medicines in stock.

24/7 pick up

It’s no problem to pick up your items outside of regular hours. We will be happy to leave your items in a medical locker, located right outside the pharmacy. Simply contact us to pay in advance, and we’ll text a locker code to you.

Where to find us

We’re located in Schiphol Plaza in Arrivals Hall 1, near the Hello Goodbye Bar.
Telephone +31 20 653 5187
Fax +31 20 653 0825
Email info@apotheekschipholplaza.com
Web www.apotheekschipholplaza.com (in Dutch only)

Locations and opening times

Before Security

  • Pharmacy Plaza
  • Plaza (Pharmacy Schiphol Plaza)
  • Opening hours: 7:00 – 22:00
Showers

Freshen up after your flight

Feel sparkling clean again after a hot steam shower. Fluffy towels and toiletries are supplied in the privacy of your own shower cabin. You’re welcome to drop in before you start or end your journey!

YOTELAIR

Simply drop by and see us at YOTELAIR. We’re located on the upper level of Lounge 2 in piers D and E, next to the food court. We have 2 shower cabins available to rent for up to 45 minutes, at a cost of € 17.50. For more information, please visit the YOTELAIR website.

Mercure Hotel

Visit us at the Mercure Hotel Reception. We’re located on the upper level in Lounge 3 in piers F, G and H, opposite the KLM Crown Lounge. The shower costs € 19,50 to use, and the price includes a towel and toiletries. For more information, please visit the Mercure Hotel website.

A little more relaxation

Schiphol has several hotspots where you can relax, whether for a hot shower, a great massage or more. It’s relaxation, done your way.

Smoking at Schiphol

When you are craving a cigarette

Craving a cigarette after your flight? You can only smoke outside, or in specially-designed smoking rooms in Lounge 2 and 3.

Inside the airport

You’ll find smoking rooms in Lounges 2 and 3. The clearly-marked rooms are usually situated right next to restaurants. These rooms are very convenient if you want to enjoy a cigarette before or after a meal. Simply follow the ‘ Smoking Room’ signs.

Outside the airport

Please use the public smoking bays. The bays are located on both the arrivals and departures level, right outside of Schiphol Plaza.

Did you know…

In The Netherlands, smoking is banned in all enclosed public spaces.

Locations and opening times

After Security

  • Smoking at SchipholB-pier (Smoking area)
    Opening hours: 7:00 – 21:00
    Coördinaten 52.3047715657, 4.7616270344
  • Smoking at SchipholD-pier (Smoking area)
    Opening hours: 7:00 – 21:00
    Coördinaten 52.3083022373, 4.7695735117
  • Smoking at SchipholE-pier (Smoking area)
    Opening hours: 7:00 – 21:00
    Coördinaten 52.3123653661, 4.7670234563
  • Smoking at SchipholF-pier (Rookruimte)
    Opening hours: 7:00 – 21:00
    Coördinaten 52.3126370262, 4.7616361124
  • Smoking at SchipholG-pier (Smoking area)
    Opening hours: 7:00 – 21:00
    Coördinaten 52.3110748918, 4.7569869011
  • Smoking at SchipholHolland Boulevard (Smoking area)
    Opening hours: 7:00 – 21:00
    Coördinaten 52.3112464321, 4.7624617316
  • Smoking at SchipholHolland Boulevard (Smoking area)
    Opening hours: 7:00 – 21:00
    Coördinaten 52.310199517, 4.7641615734
  • Smoking at SchipholLounge 1 (Smoking area)
    Opening hours: 7:00 – 21:00
    Coördinaten 52.3085113337, 4.7656965898
  • Smoking at SchipholLounge 1 (Smoking area)
    Opening hours: 7:00 – 21:00
    Coördinaten 52.3080624143, 4.7654833887
  • Smoking at SchipholLounge 2 (Smoking area)
    Opening hours: 7:00 – 21:00
    Coördinaten 52.3101105835, 4.7653862432
  • Smoking at SchipholLounge 2 (Smoking area)
    Opening hours: 7:00 – 21:00
    Coördinaten 52.308924182, 4.7657086583
  • Smoking at SchipholLounge 3 (Smoking area) 
    Opening hours: 7:00 – 21:00
    Coördinaten 52.3113777304, 4.761569549
  • Smoking at SchipholLounge 4 (Smoking area)
    Opening hours: 7:00 – 21:00
    Coördinaten 52.3113267578, 4.7599495148

Before Security

  • Smoking at SchipholOutside (Smoking area)
    Opening hours: 7:00 – 21:00
Workstations

An office while you’re on-the-go

Schiphol’s work stations are ideal if you’re travelling with your own laptop. These compact desks are an ideal place to work, study or surf the net using Schiphol’s free WiFi network.

Schiphol’s work stations are ideal if you’re travelling with your own laptop. They’re located in all Lounges, and in Pier’s C and D. These compact desks are an ideal place to work, study or surf the net using Schiphol’s free WiFi network. They’re also fitted with power outlets, so you can easily recharge all of your electronic devices. Check your emails, finish that report or just surf the net in comfort.